Refund policy

Revised Returns & Exchanges Policy

Our Philosophy

We want you to be completely satisfied with your purchase. Because many of our items are vintage, they are inherently unique. Every piece has its own character, and photos may not always reflect the exact item shipped. These are one-of-a-kind goods collected over 50 years! However, we know mistakes happen, and we are here to help.

The Essentials

Window: Returns and exchanges must be initiated within 30 days of your shipping date.
Condition: Items must be unused/unworn, and in the same condition you received them.
Exclusions: We cannot accept returns on bathing suits, underwear, or items used for movies, photo shoots, or professional productions (these are Final Sale).

How to Start Your Return

Option A: Fast Track (Self-Service)

We are testing a new, faster way to process returns. Click the link below to log in to your account and start the process automatically:

👉 Start a Self-Service Return/Exchange

Option B: Manual Return

Request an RA#: Email us at help@camolots.com to receive a Return Authorization (RA) number.
Pack & Ship: Securely pack your items and include the completed Return/Exchange Form below.
Shipping Address:

CAMOLOTS.COM Attn: Customer Care Dept. 1503 Seneca St. Buffalo, NY 14210 RA #: ______________

Refunds & Fees

Our Error: If we made a mistake (wrong item, major undisclosed defect), we will process your exchange or refund for free, including shipping.
Standard Returns: For all other returns, a 25% restocking fee applies to cover our original shipping, labor, and processing costs.
Shipping Costs: Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for lost return packages.

Exchanges

If you need a different size or item, follow the steps above. If the new item has a different price or requires additional shipping, we will send a new invoice. This invoice must be paid before the exchanged item is shipped.

RETURN / EXCHANGE FORM

Please print and include this inside your package.

Name: _______________________________________________________

Order ID / RA #: _________________________________________________

Reason for Return/Exchange: (Briefly describe what was incorrect or why the item didn't work for you) _____________________________________________________________________ _____________________________________________________________________

Action Requested (Circle One): RETURN FOR REFUND | EXCHANGE

If Exchanging, what would you like instead? (Item name, size, or color) _____________________________________________________________________

Questions? Email sales@camolots.com Thank you for supporting the CamoLots Team!