Returns & Exchanges

Returns and Exchanges

Returns

Please perform a return if you are not satisfied with your item and we cannot remedy the problem with an exchange.
All returns are acceptable within 30 days of the shipping date. No exceptions.

1.) Contact Us
If you receive your order and you are not totally satisfied, we ask that you please call us and speak to a customer service representative regarding the problem. Please have your ORDER ID# on hand as a reference to your order. You can also email us admin@camolots.com and we will get back to you ASAP.

2.) Ship To Us
Once you have received a RETURN AUTHORIZATION NUMBER you should pack your shipment up safe and secure and ship it back to our Customer Exchange Department in New York. If your problem was caused by our error, your exchange will be processed for FREE. So we are able to process your order quickly, enclose this Return/Exchange form with your return/exchange. Send your Return/Exchange along with your form to:

CamoLots.com
Attn: Customer Satisfaction Dept.
290 Larkin Street
Buffalo, NY 14210

3.) We Refund You
Once we have received your return we will process your refund and send you an email confirmation. Please note that after we have refunded you purchase, your refund may take a few days to take effect on your statement. We will only credit you for your product costs and not your shipping costs, unless the refund was due to our mistake. If we determine that your order was shipped correctly and you are asking for a refund we may charge you an additional 25% restocking fee due to the fact that you received exactly what you ordered. Please refer to our exchange policy before committing to a return/refund. It is our overall goal to satisfy out customers.

Please Remember:
– CamoLots.com will only accept unused and unworn items sent back to us in the condition that they were received.
– All items must be properly packaged for a safe return shipment.
– All returned items must be accompanied by this Return/Exchange form.
– ArmyNavyDeals.com will not be responsible for any additional shipping charges or packages that are lost during shipping.
– We encourage you to get a tracking receipt in case your shipment gets lost.
– Items may also be returned in person at one of our stores. Please bring your emailed receipt as well as a completed Return/Exchange form.
– We are unable to accept returns on all bathing suits and underwear products.

Download a Return/Exchange form
Return/Exchange form (requires Adobe Reader)
Click here to download Adobe Reader

Exchanges

Please perform an exchange if you are not satisfied with your item and would like to exchange it for a more appropriate substitution.
All returns are accepted within 30 days of the shipping date. No exceptions.

1.) Contact Us
If you receive your order and you are not totally satisfied, we ask that you please call us and speak to a customer service representative regarding the problem. Please have your ORDER ID# on hand as a reference to your order. You can also email us admin@camolots.com and we will get back to you ASAP.

2.) Ship To Us
Once you have received an EXCHANGE AUTHORIZATION NUMBER you should pack your shipment up safe and secure and ship it back to our Customer Satisfaction Department in New York. If your problem was caused by our error, your exchange will be processed for FREE. So we are able to process your order quickly, enclose this Return/Exchange form with your return/exchange. Send your Return/Exchange along with your form to:

CamoLots.com
Attn: Customer Satisfaction Dept.
290 Larkin Street
Buffalo, NY 14210

3.) We Ship To You
Once we receive your order, we will exchange your product for what you have requested. If you have made an error during ordering or simply would like to change your size or color, please choose the appropriate option:

Domestic US $5.00
Canada/APOs/Hawaii/Alaska/Puerto Rico $10.00
International $15.00

Please include a cash/money order/check payable to

CamoLots.com

to pay for the processing, handling, and return shipping to you. We will ship back the new item(s) usually within 6-8 days after we receive your item(s). If you would like EXPRESS EXCHANGE (3-4 days after we receive your return, please include $15.00.

Please Remember:
– ArmyNavyDeals.com will only accept unused and unworn items sent back to us in the condition that they were received.
– All items must be properly packaged for a safe return shipment.
– All returned items must be accompanied by this Return/Exchange form.
– CamoLots.com will not be responsible for any additional shipping charges or packages that are lost during shipping.
– We encourage you to get a tracking receipt in case your shipment gets lost.
– Items may also be returned in person at one of our stores. Please bring your emailed receipt as well as a completed Return/Exchange form.
– We are unable to accept returns on all bathing suits and underwear products.
– You may keep your FREE DOG TAG, Coupons, and any other FREE Goodies we sent as our gift to you.

Download a Return/Exchange form
Return/Exchange form (requires Adobe Reader)
Click here to download Adobe Reader